used in these regulations is suitable as follows
User – a natural person using the Services in accordance with
Regulations – these regulations for the provision of services by road
Website – website, available at
Service provider – PoldinGroup Sp. z o.o.
Krakow, entered in the Register of Entrepreneurs of the National Register
Court by the District Court for Kraków-Śródmieście in Kraków,
under the KRS number: 0000599106 NIP (tax identification number): 6793121781, phone number
contact: +48 537 136 605, contact email address:
Order – placed by the User via the Website
equipment order, carried out to the place of residence, stay or
User work during regular deliveries carried out by
PoldinGroup Sp. z o.o.
the regulations specify the terms and conditions for providing services by road
electronic via the Website
The Service Provider is the Service Provider.
These Regulations are the regulations referred to in art. 8 of the Act
of July 18, 2002 on the provision of electronic services.
3. Services provided electronically
Services provided by the Service Provider via the Website (
hereinafter “the Services”) include:
informing Users about the offer of PoldinGroup Sp. z o.o .;
enabling Users to place Orders;
enabling submission of complaints;
The services are intended for all network users
Internet, with the proviso that the Services referred to in § 3
paragraph. 1 points 1.2 to 1.3 are intended for natural persons
having full legal capacity. Persons
having limited legal capacity (including
persons between 13 and 18 years of age, not incapacitated
completely), may use the Services referred to in § 3 para.
1 points 1.2 to 1.3, with the consent of his legal representative (e.g.
Services referred to in § 3 para. 1 of the Regulations, are provided
free. Placing an Order using the Service involves
with the obligation to pay in accordance with the information provided in
As part of using the Services, delivery by
Users of unlawful content, including:
information and data processed in a risky manner
breach of IT security or stability of the Website
information infringing intellectual property rights, including
copyrights and trademarks rights of the Service Provider or persons
other information and data that violate mandatory
4. Placing Orders
Orders are carried out in the territory of the Republic of Poland.
Payment for the Order may, according to the User’s choice,
made on delivery – in cash or online using
PayU S.A., PayPal payment system
In order to place an Order, the User should:
select the Order type;
complete the following fields on the Order form: city,
street and building number, cell phone;
select the ordered goods offered by PoldinGroup Sp. z o.o. from
offers on the Website by selecting them, choosing the number of pieces,
the quantity or size of the product concerned and any possible arrangements
modification of a given product, if it has been possible
provided for a given product;
choose the payment method;
accept the Order by clicking “order and
I will pay”.
After completing all the steps described in § 4 para. 3
The order is accepted for implementation.
The Service Provider reserves the right to confirm by phone
the fact of placing an Order using the telephone number provided
by the User when placing the Order.
Orders can be placed by existing Users
on behalf of other entities, including legal entities and entities
organizational entities without legal personality.
After placing the Order, the User may receive a VAT invoice
including Order data. To receive a VAT invoice with
the User should choose the option “Invoice
VAT ”when placing the Order and provide the recipient’s details
visible on the VAT Invoice
5. Technical requirements
The technical condition for the proper use of the Website and
Services provided through it are computer use
personal with access to the Internet, equipped with the system
operating (Windows, Mac OS, Linux or similar) and browser
Internet Explorer, Opera, Firefox, Google Chrome or
Safari in the current version.
The website is also adapted to be displayed on
mobile devices such as a smartphone, tablet or PDA.
The technical condition for using the mobile version of the Website is
using a mobile device with access to the Internet,
equipped with one of the popular web browsers in the
current version (Android Browser, Chrome Mobile, Internet Explorer
Mobile, Opera Mini or Safari Mobile).
6. Withdrawal from the sale and purchase agreement
with applicable regulations, a User who is a consumer may
withdraw from the contract without giving reasons, submitting appropriate
a written statement within 14 days from the date of delivery of the item.
withdrawal effect, the letter with the statement should
be sent to the Service Provider’s address before the expiry of the indicated period
above the deadline.
in the event of withdrawal from the contract, the contract is considered null and void, and
the parties are required to return what they have rendered in the state
unchanged, unless a change was necessary within the ordinary
board. The user sends the goods at his own expense.
the goods should take place immediately, not later than in
within 14 days from the date of sending the statement. In case if
The user sends a statement of withdrawal from the contract together with
commodity, the period is 14 days from the date of delivery.
Returned goods cannot be used, except for those necessary for
checking by the customer that the goods comply with the order.
prices are made immediately, not later than within 14 days
from the day the Service Provider receives the statement of withdrawal
from contract. In the absence of return of goods, the Service Provider reserves
reserves the right to keep the sale price until the goods are returned. Return
the prices are paid to the bank account indicated in the statement about
withdrawal from the contract of sale.
products described in the Act of 30 May 2014 on
consumer rights Art. 38. Right to withdraw from a contract concluded outside
business premises or at a distance is not entitled
the consumer in relation to contracts: item 3) in which the subject matter
the benefit is a non-prefabricated item, manufactured according to
specifications of the consumer or to meet his satisfaction
individual needs; point 4) in which the subject
benefits are things that quickly deteriorate or have
short shelf life; point 5) in which the subject
the benefit is delivered in a sealed package,
which after opening the package cannot be returned due to
health protection or hygiene reasons if the packaging
has been opened after delivery;
6.The service provider
does not accept any shipments and returns with cash
by post or cash on delivery.
The service provider is responsible for the ordered product up to
7. Complaints about Orders
The Service Provider is obliged to process Orders without defects. The service provider
is liable to the User under the warranty for physical defects and
legal provisions of the subject of the Order on the principles set out in the Code
Complaints about Orders can be reported:
to the Service Provider’s e-mail address (firstname.lastname@example.org);
by mail, to the Service Provider’s postal address.
The complaint should contain details of the person submitting the complaint
(name and surname, correspondence address, optionally – address
e-mail and contact phone number), indication of the reason for the complaint
and the content of the request.
How much shorter consideration time does not result from the absolute
applicable law, complaints are considered by
The service provider within 14 days of their receipt, subject to
paragraph. 6 – 7 below.
The Service Provider will inform the person about the way of handling the complaint
submitting the complaint by letter sent to the address given in
complaints or by email – depending on the method
submitting a complaint.
Complaints about physical or legal defects of the goods covered
The order is handled in accordance with the provisions of the Civil Code
warranty for defects.
If the User who is a consumer pursuant to the provisions of
warranty for defects will require replacement of products covered by the Order
or remove the defect or make a statement about the price reduction,
specifying the amount by which the price is to be reduced and the Service Provider
does not respond to this request within 14 days, it is considered
that the Service Provider considered this request justified.
8. Personal data protection
The administrator of Users’ personal data is PoldinGroup Sp.
z o.o. with its registered office in Kraków at: 31-511 Kraków, ul.
Rakowicka 10B / 4 entered into the National Business Register
Court Register by the District Court for Krakow in Krakow, VI
Economic Department of the National Court Register under the KRS number:
0000599106 NIP: 6793121781, which processes personal data
Users in accordance with the Act of August 29, 1997 on
personal data protection (vol. Journal of Laws of 2002 No. 101, item 926 of
Personal data contained in the Order form is processed by
Service Provider in order to provide Services and perform the Order
When placing an order, the User also has the option
consent to the processing of personal data provided for the purposes
Service Provider’s marketing and also to receive information about
marketing content from the Service Provider, including offers and promotions
regarding the Service Provider, to the e-mail address provided
and / or telephone number. Expressing this consent is voluntary and is not
condition of using the Services.
The user has the right to access content related to him
personal data and their correction.
personal Users making online payments with
the PayU system are made available to PayU S.A. with the address of the seat: ul.
Grunwaldzka 182, 60-166 Poznań, KRS (National Court Register): 0000274399.
personal Users making online payments with
PayPal are made available to PayPal
(Europe) S.Ã.r.l. et Cie, S.C.A., 22-24 Boulevard Royal L-2449,
The principles of protecting Users’ privacy, including those used by
Service provider of technical measures to prevent procurement and
modification of personal data by unauthorized persons
sent electronically, are described in the document
9. Out-of-court dispute resolution
The user who is a consumer can use out-of-court
ways of dealing with complaints and redress, among others in
in the following way:
to a permanent amicable consumer court
operating at the Trade Inspection with a motion for settlement
dispute arising from the contract;
addressing the provincial inspector of Trade Inspection from
a request to initiate mediation proceedings in the case
amicable settlement of the dispute between the Consumer and the Service Provider.
The user can get free help in the matter
settling the dispute between the User and the Service Provider
addressing the poviat (municipal) consumer ombudsman
or a social organization to which statutory tasks it belongs
consumer protection (including Consumer Federation, Association
Detailed information on the possibility of using by
Users from out-of-court complaint handling methods and
redress and rules for access to these procedures available
are in the offices and on poviat websites
(municipal) consumer ombudsmen, social organizations, to
whose statutory tasks include consumer protection,
Provincial Inspectorates of the Trade Inspection and at
10. Other information intended for Users
The Regulations are available free of charge in a version to download
electronic at www.www.poldingroup.com to enable
Users of its storage and playback in the normal course
Language of the Service Agreements concluded with the Service Provider
The Service Provider informs that in connection with the provision of Services:
does not apply ethical codes within the meaning of art. 661 § 2 point 6
Of the Civil Code or the Code of Good Practice within the meaning of the provisions
on counteracting unfair market practices;
does not charge the Users with a deposit or request other
makes no warranty or offer after-sales services;
does not use technical means of copy protection or
access to content without the Service Provider’s permission.
11. Amendments to the Regulations
The Service Provider may amend these Regulations for important reasons,
change in generally applicable laws
direct influence on the content of these Regulations;
issuing a judgment or decision directly affecting
the content of these Regulations by the court or administrative body
introduction of new website functionalities;
preventing violations of the law or violations of this
Regulations; Website Regulations www.poldingroup.com
removing ambiguities or interpretative doubts;
transformation of the Service Provider (change of legal form), change in
the name (company) of the Service Provider, change in the scope of data
registration numbers, identification numbers, address details, address
URL, e-mail address or telephone number indicated in the Regulations.
In any case, a change in the Regulations does not affect the rights
Users or obligations of the Service Provider arising before the date
bind Users with the amended Regulations.
The Service Provider will announce a change in the Regulations on the Website
Changing the Regulations is effective for Users who do not
resign from the Services within 30 days from the date of notification of the change
of the regulations in accordance with § 11 para. 3 of the Regulations.
In matters not covered by the Regulations, they apply
provisions of the law generally applicable in the Republic of Poland
Polish, including the Civil Code and the Act of 18 July 2002.
on the provision of electronic services.
Disputes are considered by a competent common court
according to the provisions of the Code of November 17, 1964